SHIPPING AND RETURNS
Shipping
Returns
In the absence of special promotions or other special conditions, the shipping costs will be paid by the Buyer and their cost is added to the cost of the product. Shipping costs are evident at the time of purchase and are calculated in weight / volume ratio. The Fair undertakes to deliver the ordered products through selected carriers, within 3-5 working days from the positive outcome of the payment. The Fair ships the goods all over the world. In EU and EXTRA EU member countries, in the Municipalities of Livigno or Campione d'Italia, the goods will arrive directly at the place of delivery indicated, except for the communication of the shipping costs which will be detailed at the time of the order and which will be borne by the Buyer. The foreign Buyer will be specified by email sent by The Fair. the total cost. The Buyer who resides in a country outside the EU, in the Municipalities of Livigno or Campione d'Italia, is advised to inquire about local taxes and duties, before placing an order on thefair.store. The Fair is not responsible for the failure or delay in delivery of the ordered products due to force majeure (strikes, interventions by the Public Authority, fires, floods etc.) and in cases in which The Fair is not supplied with the products to cover the order. received within the terms agreed with the supplier. Upon receipt of the products, the customer must check that the package is perfectly closed and intact. If the package is damaged, the customer must report the disputes to the courier. Otherwise, the products are considered to have been regularly delivered.
The customer has the right to withdraw from the contract stipulated at the time of purchase on thefair.store , in accordance with the provisions of the Consumer Code. To exercise this right, the customer must send a specific communication to The Fair di Mariangela Tregnago within 14 working days from the date of delivery of the product, as well as return the goods. The communication must be sent by registered letter with acknowledgment of receipt (via Chiaramonte, 17 - 37056 Salizzole, VR), by email (hello@thefair.store) provided that it is confirmed by acknowledgment of receipt within the following 48 hours. The products must be returned intact, properly packaged in their original packaging, in perfect condition for resale, with the transport document present in the original packaging, without obvious signs of use (except those compatible with a normal proof of the item). If the customer exercises the right of withdrawal in accordance with these General Conditions of Sale, within 14 days of receipt of the goods, and returns the product using the label included in the original packaging, The Fair undertakes to refund the price of the product excluded any shipping costs incurred by the customer (e.g. failure to reach the minimum order threshold for free shipping). In EU and EXTRA EU member countries, in the Municipalities of Livigno or Campione d'Italia, the shipment to make the return is intended to be paid by the customer. If the customer returns the product in a way that does not comply with these General Conditions of Sale, specified in this article, he will be responsible for the decrease in value of the same.
Exchange of goods
The Fair by Mariangela Tregnago grants the Buyer the right to exchange goods by model, size and color. To obtain the exchange of goods, the Purchaser is required to fill in the online form in the area reserved for him on this website within 14 days from the day of receipt, with indications of the code of the article or of the articles that are intended change and the size you would like to get in replacement. Once the request has been received, the Customer Assistance Office will send the Buyer a written confirmation, containing the authorization form for the exchange of goods. The Buyer must insert this form inside the package with the product (s) to be returned.The shipping costs will be borne by The Fair only in relation to the first exchange of goods, further replacement requests will be borne by the Buyer . In any case, the transport costs for the return of the product and any import duties paid by The Fair di Mariangela Tregnago if the goods are returned from both an EU and non-EU country are charged to the Buyer. The Fair reserves the right to request photographic evidence before authorizing returns or exchanges for allegedly defective products. In the event that they are defective, The Fair will also bear the costs necessary to return the products to its warehouses. It will be the Buyer's responsibility to ensure the transport of the goods returned for exchange; failing that, in case of theft or loss the goods will not be refunded.